We have a strict NO RETURNS, NO REFUNDS policy. We do offer free trials before the sale for domestic clients. Those buyers interested in setting up a free trial can contact one of our representatives directly.
As a broker of consigned items, we do not issue refunds or exchanges on used instruments for any reason since payouts for these items are made upon a buyer making payment.
Additionally, All flutes that are custom ordered are strictly non-refundable, as we are required to formally put these into production. Please note that normal production for a custom instrument can take 4-6 months. Once the instrument is ordered from the manufacturer, there can be no refunds or exchanges whatsoever - this flute is being built custom for you! We encourage you to purchase our in-stock flutes if you are uncomfortable with buying a flute purely on specification.
We will accommodate an exchange of goods if the exchange is initiated within 7 days of delivery. All exchanges must meet the following conditions:
1) the instrument to be exchanged must be a new instrument only. Used instruments are not subject to any returns or exchanges.
2) The item to be exchanged must be returned in the same condition in which it was sent.
3) Both items in the exchange must be of similar value. A partial refund will made be at the sole discretion of Flute Center of New York, though we are under no obligation to offer any full or partial refund in addition to an exchange. In the event the replacement instrument costs more than the initially purchased flute, client will be responsible for paying the difference.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace new items if they are defective beyond the scope of our warranty. Adjustments are normal and necessary over the life of any instrument, and routine maintenance is not grounds for replacing a new instrument. Used flutes are sold as-is, and no guarantee is made as to its condition or playability, or to the condition of its pads, springs, screws, parts, etc.
To return your product, you should mail your product to:
1841 Broadway, Suite 713
New York, New York 10023
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.