Returns and Exchanges Policies – Flute Center of New York
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Returns and Exchanges Policies

Returns:
We have a strict NO RETURNS, NO REFUNDS policy. As a broker of consigned items, we do not issue refunds or exchanges for any reason since payouts for these items are made upon a buyer making payment.

We will accommodate an exchange of goods if the exchange is initiated within 7 days of delivery. All exchanges must meet the following conditions:
1) the instrument to be exchanged must be a new instrument only. Used instruments are not subject to any returns or exchanges.
2) The item to be exchanged must be returned in the same condition in which it was sent.
3) Both items in the exchange must be of similar value. A partial refund will made be at the sole discretion of Flute Center of New York, though we are under no obligation to offer any full or partial refund in addition to an exchange. In the event the replacement instrument costs more than the initially purchased flute, client will be responsible for paying the difference.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace new items if they are defective beyond the scope of our warranty. Adjustments are normal and necessary over the life of any instrument, and routine maintenance is not grounds for replacing a new instrument. Used flutes are sold as-is, and no guarantee is made as to its condition or playability, or to the condition of its pads, springs, screws, parts, etc.

Shipping
To return your product, you should mail your product to:
1841 Broadway, Suite 713
New York, New York 10023

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.